Stop, Drop and Listen

This post is a reprint of chapter 8 from Mark′s book, Nice Bike: Making Meaningful Connections on the Road of Life. ©2010 Mark Scharenbroich/Echo Bay Publishing. Reprinted with permission. All rights reserved. www.NiceBike.com

Stop, drop and listen

FOR MANY PEOPLE, the idea of honoring someone brings to mind medals, plaques, and proclamations. But actions speak much louder than tokens of appreciation, and the action of real, focused listening is one of the biggest honors we can bestow on others. It shows that we are interested, take them seriously, value their opinions, and generally want to know more about them. And when you actively listen, you will learn things about the people in your life that will help you continue to build a connection with them.

One of the many jobs that parents take on when they raise children is passing along sage advice that will keep their children safe. We say things like, “Don’t stick your finger in an electrical socket,” “Look both ways before you cross the street,” or “If your clothing catches fire, just stop, drop, and roll.”

After giving our second son, Michael, a complete safety lecture on fires, including the stop, drop, and roll advice, I asked, “Okay, Mike, in review, if your clothes caught fire, what would you do?”

“I wouldn’t put them on” was his answer.

Well, it wasn’t exactly the answer I was looking for, but it was one of those moments when you laugh inside and try to hide it with a serious, fatherly expression on the outside. The truth is . . . he had a point. If your clothes catch fire, don’t put them on. Okay, so this story isn’t about fire safety, but that advice goes beyond preventing burns. It’s also a strong tool for becoming a better listener. It makes a huge difference when you stop, drop, and listen, taking an interest in what others have to share. Step two of Nice Bike is to honor others with not what’s important to you, but with what’s important to them. Active listening is a great way to truly honor others because it helps you identify what is important to another person.

Look into the Eyes of a Teacher

One profession that seems to have mastered the art of listening is the elementary school teacher. If you’ve ever been in a school classroom for the first five minutes of the day, you know exactly what I’m talking about.

To say that the first part of a school day is busy is a huge understatement. The students enter the classroom loaded with energy and something vitally important to share about what happened at home the night before. It might be, “We had to flush Goldie down the toilet last night!” or “I fell and got this huge scrape on my knee!” Add to the mix zippers that are stuck, noses that are running, hamsters that are escaping from the cage again, crayon pictures that you must see, notes from home about a doctor’s appointment, a newly discovered beehive . . . well, let’s just say it’s mayhem.

If you watch elementary school teachers, they look into each child’s eyes as if each child has something vitally important to say, because to that individual child, it is indeed vital. These teachers are masters of the art of stop, drop, and listen. They acknowledge the importance of what each child has to say, they honor the child with active listening, and they connect by taking an interest in what’s being shared. It’s “Nice Bike” in action.

Communication Pothole

Listening is not a difficult art form to master, but a lot of us never bother to learn how to become good listeners. This is even true of those who are supposed to be great at it.

I met someone who fits that description on a flight home to Minneapolis from Las Vegas. I had spoken at a convention in Vegas and gambled a bit. The presentation went well. The gambling? Not so well. In fact, the only machine that paid out was the one with the initials “ATM.” (I leave a winner every time.)

On the plane, I noticed the guy next to me, as he was a real “dress for success” type. As we were taking off, I asked, “Were you in Las Vegas for business or pleasure?”

“I was at a huge convention,” he told me.

“Oh, really, did you attend a convention?” Asking that question was a mistake on my part.

“Oh, no, I wasn’t an attendee. I was the featured keynote speaker for 3,500 people.”

Well, this interested me since I do the same thing for a living. “What’s your topic?” I asked.

“Communications. I’m a leading expert in the field of communications. In fact, I’m known throughout the world as the expert in communications. They call me Dr. Communications.

“I have three best-selling books in the art of communications. I have spoken in seventeen countries and to the top one hundred of the Fortune 500 companies.”

He went on to tell me about his three homes: one on the West Coast, one in Hawaii, and one in New York. I heard all about his upbringing, the Ivy League education he was providing for his children, the restored 1957 Chevy he’d just purchased, fly-fishing in Montana, the desserts at Mama’s Fish House in Maui, the difference between a low-carb diet and a diet based on caloric intake alone, and more. He rambled on and on the entire flight. We finally landed, and I almost applauded. As the jet pulled up to the gate and we all stood to get our bags out of the compartments, Dr. Communications turned to me and said, “Well, I really enjoyed our conversation. By the way, what field are you in?”

“Oh, I do seminars on listening.”

I couldn’t help it. When it came to real communication, Dr. Communications was clueless. He didn’t understand that to really communicate with me, he had to occasionally listen. You probably have a Dr. Communications in your life, too. Don’t we all? It’s a neighbor, a cousin, or a coworker—someone who loves to tell but never asks.

How Interested Are You?

Years ago, I watched an interview on the CBS television show 60 Minutes that featured Barbara Jordan from Texas. She had been elected in 1972 to the United States House of Representatives, becoming the first black woman from Texas to serve in the House.

Representative Jordan said a few things that really stuck with me: “I never intended to become a run-of-the-mill person” and “Just remember the world is not a playground but a school room.”

But the quote that I have applied the most is, “If you want to have an impact on someone else, it is more important to be interested than interesting.”

If you want to “Nice Bike” someone, take an interest. Find out what’s important to him or her. All of us have an interesting story, but rather than tell your own, ask others to tell you their stories.

Here’s a pop quiz to assess your listening skills. It’s going to happen in the next seven days. You will be in a conversation with a friend, a spouse, or a coworker.

That person will be speaking, and there will be an interruption. A phone will ring, a different person will walk up to you, Big Foot will appear . . . who knows?

After the interruption, the person who was talking with you will ask, “Gosh, what was I just talking about?” If you can tell that person what he or she was saying before the interruption, if you know exactly where the conversation left off, you are a master in the art of listening. However, if you get caught clueless, with no idea of where the conversation left off, then you have room for growth.

When you get home, do you scan the mail before you look into the eyes of your spouse or children and ask them about their day?

When you’re at a social gathering packed with people, do you focus on the person talking with you, or do you glance over their shoulder to see whether there is some- one else more important you’d rather connect with at that moment?

Do you listen well enough in the first ten seconds of meeting a new person that you can remember their name ninety seconds later and use their name in the conversation?

Becoming a talented listener is about showing genuine interest and curiosity about other people. That is how you acknowledge, honor, and connect with them. One of the greatest gifts you can give to someone else is your undivided attention, even if that someone else is one of twenty-six students in an elementary school classroom.

It truly is as simple as stop, drop, and listen.

Nice Bike, elementary school teachers.

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A Plane and Simple Approach to Nice Biking

Recently, I had the privilege to speak for 3M and soon thereafter, received a wonderful letter from one of the conference attendees. As you’ll read, she and her co-worker, Suzanne, took the Nice Bike message to heart and began to touch the lives of a number of people — starting with some on their plane ride home! I hope you enjoy this blog post from Janet Frazier with 3M Infection Prevention.
 
Nice Bike, Janet … and Suzanne! 
—Mark Scharenbroich

Dear Mark,

A plane and simple approach to Nice Biking

I read your book on the airplane last night while returning home from our 3M Infection Prevention Division national sales meeting. (FYI: for the average reader, your book can be completed on a non-stop flight from St. Paul to Charlotte, NC, provided there is not a bathroom break. I finished the final pages as we taxied to our gate.)

As you know from a life of flying, most people, in general, are not at their friendliest best when trying to get off the airplane on a late flight home. While we were all standing and waiting for the forward rows to disembark, a man from a couple of rows ahead began to work his way back to a luggage compartment several rows behind us. This is not an easy task while the aisle is full of people not wanting to give up any real estate. We soon observed that he was retrieving items for an elderly woman who had been seated next to him. After considerable difficulty, he accomplished his mission. Having just completed your book,  I was feeling particularly happy, so as he passed by me to deliver the items to the woman, I reached over and patted his back, saying, “nice man.” Several other passengers around us nodded their heads and voiced their agreement.

Once I arrived inside the gate, I stepped aside to await a fellow 3Mer who had been seated a few rows back. Suzanne appeared with another woman, saying, “Janet, I want you to meet Theresa. This was Theresa’s first time on an airplane, and we’re going to help her find the concourse for her connecting flight.” Continue reading

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Three Keys to Fueling a High Performance Team

Rob Wright, who writes the blog Life Science Leader, recently reviewed my book Nice Bike and wrote a very nice post about his experience putting my Nice Bike principles of Acknowledge, Honor and Connect into practice. I hope you enjoy Rob’s piece.

Nice Bike, Rob! — Mark

3 Keys to Building A High Performing Team | Originally published by Rob Wright at LifeScienceLeader.com

Any good leader will tell you that they couldn’t do their job without being surrounded by a high performance team. In the hustle and bustle of getting through the daily grind, we tend to lose sight of the important role our teams play in our success, and we in theirs. I refer to this as the soft side of leadership. Mark Scharenbroich, Emmy award winning keynote speaker and author, refers to it as “Nice Biking” someone, an expression he coined from observing Harley Davidson owners interacting with one another.

For more on the Harley story, check out his website www.NiceBike.com or read his book – Nice Bike.

According to Scharenbroich, there are three simple actions to successfully “Nice Bike” someone — acknowledge, honor, and connect. He affirms that by doing these actions, you will not only transform yourself, but also your team, into a positive and productive unit.

Acknowledge, Honor, And Connect

To acknowledge is to have an awareness of others, looking beyond the title people carry and valuing the gifts that each individual brings to an organization. To acknowledge is to be respectful of viewpoints which may be different than your own. To acknowledge is to have your radar up and to be aware of those around you. With regard to honor, you honor other people by knowing what’s important — not to us, but to them. It’s taking specific action by valuing others’ priorities. It’s giving a sincere compliment, not because of what it will do for you, but because of what it will do for the other person. By noticing personally and publicly, the contributions of others to a group, team, or company, you are both acknowledging and honoring them. This helps you to “connect” with others. But not just any connection, a meaningful connection, one that creates a bond. This could be large or small, but makes a difference in the life of someone else. Let me provide a real life example of Nice Biking the author of Nice Bike.

Nice Biking The Nice Biker

I met Mark Scharenbroich at the 2011 Emerson Global User Exchange. We had a brief conversation, and I asked him about contributing an article to our monthly “Leadership Lessons” column, which he did. He also sent me a few copies of his book for our monthly “Ask the Board” feature. (If we publish a question posed by a reader, with an answer from a member of our editorial advisory board, we send out a free book.)

I recently sent out a copy of Nice Bike to a Life Science Leader reader. A few days later, I got an email from the person who received the book, “I just started and finished Nice Bike. I thoroughly enjoyed the book and messages. It was great to read the stories and reflect on many of my own. There were many good messages for me to use in my job.” The executive went on to explain that they take the time to do a factory level walk through on a weekly basis. “I do this so as to know the processes, but more importantly, the people who get stuff done every day,” the executive stated. “It’s the favorite part of my week. I’ve used ‘Nice Bikes’ without knowing it, but this will sharpen my saw.”

I decided to try Scharenbroich’s advice – acknowledge, honor, and connect. So I sent the complimentary email to Scharenbroich. He responded, “Hi Rob. Thanks so much for passing on the very kind words from the executive regarding my book. It means the world to hear that type of feedback. Even better than hearing that he enjoyed the read is the fact that he took action in both his professional and personal life. Way cool. Again, thank you Rob!  I truly appreciate your kind support! Nice bike…

But that is not the end of the story. If it were, I would have only acknowledged and honored Scharenbroich, but failed to connect. Consequently, I asked if both were interested in being introduced via an electronic email. Now to my understanding, Scharenbroich is going to be giving a talk for this executive at a future corporate event — “Way cool.”

So let me ask you a question, have you Nice Biked — acknowledged, honored and connected — a member of your team lately? If not, try doing so, today. You may just make someone’s day.

–Rob Wright

Posted in Acknowledging, Connecting, Employee Motivation, Honoring, Management | Leave a comment

Thanks for Serving — A “Nice Bike” Memorial Day Tribute

Note: This post is an excerpt from my book, Nice Bike: Making Meaningful Connections on the Road to Life. In fact, this is almost the entire last chapter of the book! And it’s a perfect post to honor our military veterans on Memorial Day weekend. I hope you enjoy it! — Mark

The Ultimate Nice Bike

From reading my stories, and learning about my friends, family, and business associates, I hope that you have gotten a clear understanding for what Nice Bike is all about. Using these two words provides the fuel to transform your organization and your life. Nice Bike will enable you to acknowledge, honor, and connect with those around you. Sometimes, all three happen at once. This is the real magic of Nice Bike.

My dad worked hard at the post office every day sorting mail. He was proud to be a part of the United States Postal Service. He always griped that UPS delivered boxes and “took the cream off the top.” Dad said, “Anyone can deliver boxes. Try sorting and delivering a couple of million Christmas cards every year, and we’ll see what they can do!”

Like a lot of dads of that era, he was always there for us, never missing a ball game or a school event. Unlike some dads I’ve seen at my kids’ ball games, my dad never yelled at the referees, complained to the coach about my playing time, or told the coach what play to run in a game. Win or lose, the most Dad would ever say was “good game.” I think this is a great lesson for parents. Support the child, and simply enjoy the game.

Dad and I didn’t do a lot of things together. We never threw a baseball back and forth. We never overhauled a ’57 Chevy or built a tree fort in the backyard. We went fishing once and hunting once. I remember both clearly, especially the pheasant hunting trip in Minnesota. I was twelve years old. We pulled up to a farmer’s field with a long ditch next to the road. Dad said, “Yeah, Mark, you go down to the ditch and kick around. If any birds flush, you hit the ground real quick.” At that point, I wished that we had owned a dog.

Dad and I did watch a lot of WWII movies together. He liked to watch these since he served in that war, so we would sit on the couch and watch them on our black-and-white tele-vision. Plus, if a first-run movie about the war was showing at the Paramount Theater in downtown St. Cloud, we jumped in the Ford to see it. To this day, I have a huge interest in WWII history because of the seed that Dad planted.

Love was displayed daily in how our parents were there for us—by working hard, caring for us, reading us bedtime stories, making sure we said our prayers, having great meals as a family every night at the table, and making a big deal out of holidays.

Love was popcorn and a soda pop on Saturday night. Love was slipping me an extra two dollars when I went out on a Friday night. Love was packing the family in the Ford and visiting the relatives for the day.

It was the little things that displayed love in our house. Dad loved being in the bowling league with his buddies. He bowled every Wednesday night, and when we woke up for school on Thursday morning, there would always be five bags of Old Dutch garlic potato chips on the kitchen table—one bag for each kid.

In our house, love was demonstrated by Mom’s hard work. I would play in the swamp not too far from our house and come home covered in mud. Mom just grabbed the garden hose, sprayed the mud off my jeans (while I was wearing them), and washed the jeans that night. Mom fixed the flats on our bike tires, typed our handwritten school papers, sewed our clothing, and pretty much ran the home without ever complaining or whining about any of it.

My parents balanced our upbringing with demonstrated love and clear boundaries. The boundaries were set curfews, church every Sunday, and proper behavior at the dinner table, such as our always asking, “May I be excused?” before leaving the table. Rules and guidelines were clear and enforced.

But as much as we were loved, we never shared the words “I love you.” It’s not that we didn’t feel it; we just didn’t say it. I don’t think we even said “I like you” that much. One day, I heard a speaker by the name of Leo Buscaglia, the author of Living, Loving and Learning. Buscaglia encouraged his listeners to tell the people who mean the most to them—especially their parents—how much they’re loved. That one really hit me because as an adult, I realized I had never shared those words with my parents. I said, “I love you,” to my wife and children daily, but I had never said it to my parents.

I don’t know why, but it wasn’t easy to say it to Mom and Dad. The words should have flowed out of me, but it was difficult to tell my parents—out loud—that I loved them. I saved the moment for Christmas Eve, which was always my parents’ favorite night of the year. The rest of the family was in the kitchen, and Dad was in the living room sitting in his chair.

“Dad, do you have a moment?” I asked.

“Ya,” he replied.

“Well, Dad, it’s just that you never missed a game I played, and you never yelled at the refs or talked to the coaches, and we did go hunting that one time . . . and . . . well, I . . . uh . . . I love you, Dad.”

“Good. Tell your Mother.”

That pretty well covered it. Granted, it got easier after that first time, and before long, every conversation ended with “I love you, Dad” and a quick return of “Love you, too, Son.”

I knew a lot about my parents, Nubs and Aggie, but not as much as I should have known. Like a lot of kids, I took a lot for granted and never looked for heroes in my own home until I got older. A turning point for me was in the 1980s when I attended the funeral of a friend’s parent. He had lost his other parent about a year earlier. His advice given to me in the funeral home really hit home: “Hey, buddy, ask your folks some questions.”

“What do you mean?” I asked.

“The little stuff that you can never know once they’re gone. How they met, where they honeymooned, who their favorite teacher was, what their first job was, what their favorite book was . . . the little stuff that captures who they were. Once your parents are gone, the library is closed.”

That statement really got to me. So, I started asking my parents some questions. I knew my mom had grown up on a farm in Eden Valley, Minnesota, but I didn’t know that she had gone to school in a one-room schoolhouse for eight years with thirty-five other kids, or that Grandma Anna was one of the first teachers at that same school. As a young teacher, Anna boarded in a room at a local farmhouse where she met a young farmer named Jim whose family owned the house. They married a year later.

I knew that my dad had served in the Navy in WWII. I can’t tell you how many Saturday mornings I spent at the local VFW (Veterans of Foreign Wars) club. On Saturday morning, I would go grocery shopping with my mom and dad. As soon as we hauled in the last bag of groceries and placed them on the kitchen table, Dad would turn to Mom and say, “Aggie, I’m going to the VF.”

VF was short for VFW. Why Dad had a need to abbreviate that one, I don’t know.

“Well, Nubs,” Mom would say, “if you’re going to the VF, at least take the boy with you.”

You see, I was the fourth born in a family of five, and I was the youngest for ten glorious years before my younger brother, “Oops,” was born. (Actually, his name is John, and he turned out to be the crown prince of the family.) Dad would drive me to the VFW, and he’d always order a Grain Belt beer on tap while I had my favorite—a bottle of Orange Crush. All of the guys would be there—Ron Gruber, Leo Satzer, Lenny Keller, Cliff Eisenreich, Bud Streitz, and Woody Bisset. To me, these men were bigger than life. They always made me feel welcome as I sipped my Orange Crush and listened to them talk.

But as a kid, I never knew that these were the same guys who served in WWII. I didn’t know that these were the men who attacked Omaha Beach on D-Day. I didn’t know that these were the men who froze in the foxholes and held on during the Battle of the Bulge. I didn’t know that these were the men who hit the volcanic sand of Iwo Jima or survived the Bataan Death March. I never knew, because they never talked about the war. Never.

They talked about their families, their work, or the Vikings and the Twins. They spent one entire Saturday morning discussing the art of properly sealing a toilet with a wax ring, complete with illustrations on a bar napkin. But they never talked about their war experiences.

Once I finally started to ask the right questions, I discovered that my dad had served on the aircraft carrier USS Lexington. He flew with a crew of two other men in a plane called the TBF Avenger, a torpedo bomber. The crew was made up of a pilot, a turret gunner, and a radioman/ventral gunner (under the tail), which was used to defend against enemy fighters attacking from below and to the rear. Dad served as the radioman/ventral gunner. His crew landed on the deck of the Lexington ninety-seven times in training and combat missions.

“The very first time we landed on the Lex,” Dad told me, “the seas were rough, and the ship was heaving up. We came in too fast, and we hit so hard that it blew out the tires on the plane.”

“What did you think at that moment, Dad?” I asked him.

“I thought it was going to be one long war.”

Dad’s hometown newspaper, the St. Cloud Daily Times, carried this paragraph in 1945 about their hometown son: “Norbert Scharenbroich home on leave, is a crewman of air group 30, which destroyed or damaged 219 Japanese aircraft and 51 ships during five months combat aboard an aircraft carrier in the Pacific, at a loss of three pilots killed and five wounded.”

Dad kept a journal during part of the war that I found after his death. He wrote warmly about turret gunner Austin “Jonesy” Jones from Florida and E. C. Knospe from St. Paul, who was the pilot and “a good egg.” Dad had entries for almost every day up until they did a bombing run on the island of Truk in the Pacific. On the return from their bombing run, they had to ditch in the ocean, and the pilot died in the water. Dad’s last entry was: “War is hell.” He didn’t write another word in the journal after that.

A Plane Ride with Dad

From my questions, I found out that Dad hadn’t been in an airplane since WWII. I’m on a flight almost weekly due to my speaking career. So, in 1984, I invited my dad to take a trip with me to Washington, D.C. I was giving a big speech. In fact, I was sharing a stage with First Lady Nancy Reagan. Well, she spoke the day before me, but it was the same stage!

I begged my mother, “Please, Mom, make the trip with us.”

But she couldn’t be persuaded. “No, Mark, I just don’t want to go. Take your father, and do me a favor.”

It was a great trip. My dad enjoyed my presentation, and we toured the city together. The last monument we planned to visit was the Lincoln Memorial. We ended up there late in the evening. Other than Abraham Lincoln, it was just my father and myself standing there that night. It was a very powerful moment when we sensed the greatness that this country was built on.

We left the Lincoln Memorial around 11:00 p.m. and took a left along the Mall. In just a short time, we came upon the Vietnam Memorial. It had only been there for a few years at that time. The first thing that came to my mind was the number 256. That was my lottery draft number from the Vietnam War.

A lot of men volunteered to serve, and a lot of men were drafted to serve. 58,178 names are engraved in polished black granite on the Vietnam Memorial. The first American soldier killed in the Vietnam War was Air Force T-Sgt. Richard B. Fitzgibbon Jr., and the last was Kelton Rena Turner, an eighteen-year-old Marine. He was killed in action on May 15, 1975, two weeks after the evacuation of Saigon.

With the exception of the return of our prisoners of war, those who came home from their service in Vietnam weren’t welcomed home with parades. Unlike the WWII returning soldiers, there were no cheering crowds of people or banners hung throughout their towns. When I ask Vietnam veterans to tell me about the toughest part of the war, many of them say, “coming home.”

As my dad and I were walking along the memorial, we noticed two Vietnam vets standing close to the wall. They were wearing their Army jackets and silently staring at the engravings of the names of their fellow soldiers. My dad slowly walked over to the two men and said, “Excuse me. Were you fellows over there . . . Vietnam?”

“Yeah. Yeah, we were,” said one of the men. After a long pause, my dad said, “Thank you, fellows. Welcome home.”

“Sir, you are the very first person who has ever said thank you to me for serving my country. That means a lot, man.”

At that point, the Vietnam vet moved closer to my dad and gave him a big bear hug. Then, the other Vietnam vet did the same. My dad was not known as a hugger, but he gave a big hug back to each man. I noticed tears in the eyes of the Vietnam veterans and in the eyes of the WWII veteran—my father. That was the first and last time I ever saw tears in my father’s eyes.

Dad acknowledged the Vietnam vets, honored their service, and connected with them on a very personal level. It’s a moment I will always cherish. I didn’t know it at the time, but it was the ultimate Nice Bike.

Acknowledge, honor, connect, and you will change the world, one person at a time.

Nice Bike, Dad.

Posted in Acknowledge, Connecting, Honoring | Leave a comment

700 Candy Canes: A “Nice Bike” Christmas Story

You never know when you might create an important connection with someone that could change your life or theirs. And sometimes, you might be making a connection and not even realize it.

My parents were named Norbert and Agnes, but everyone called them Nubs and Aggie. Not exactly the nicknames a kid would pick out for his parents, but they were the best parents a kid could ever be lucky enough to have.

Nubs was born in St. Cloud, Minnesota, and his grandparents were from Germany. Aggie was born in Minnesota, too, and her parents were both Irish. Now, that’s quite a mix: German structure blended with the carefree heart of the Irish. Good stuff, you betcha.

Dad worked at the St. Cloud post office where he sorted mail for a living. He was a good guy—just not the most flexible person you’d ever meet. He was a classic old-school dad:

“We eat at 5:30 p.m. sharp. If you are not at the table, you won’t be eating with us tonight.”

“We buy Ford. What the heck were you thinking when you bought that Fiat?”

“We eat fish on Friday. I don’t care if the Pope says it’s now okay to eat meat on Friday. I am not going to go to hell because that guy changed the rules.”

“That’s my chair. If I am not in the house, you can go ahead and give it a test drive, but if I walk in the back door, you get the heck out of my chair.”

One thing was for sure—you knew where my dad stood on all issues.

My mom? Well, she’s a saint, and if there’s a hard way to do something, she’ll find it. At eighty-seven years of age, she still does the laundry in the basement with a Maytag wringer washer. You can only find them in antique stores today. She then takes the laundry, hauls it in a basket up the basement steps and outside to hang on the clotheslines. Mom does this every Monday, every month of the year, including January. Continue reading

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Homemade Italian: Honoring Nonna’s Cooking

Our daughter Kate graduated from the Natural Gourmet Institute in Manhattan this spring.  During her stay in New York City she was on a quest to find small, unique restaurants.  She found just the place in Staten Island, one that serves up homemade Italian meals.

Taking “Homemade Italian” Literally

The 35-seat Enoteca Maria restaurant brings in grandmothers to cook for customers: nonnas from Napoli, Sicily, Abruzzo, Venice, Milan, and Campania.

What’s for dinner? Depends on who’s in the kitchen and which ingredients are in the refrigerator. Every day, one of the eight grandmothers employed by owner Joe Scaravella arrives at about 3 p.m. and gets cooking.

Continue reading

Posted in Connecting, Honoring | 1 Comment

Staying Connected with Older Parents in a Nursing Home

This came from a Minneapolis reader who sent a kind note. I was moved by how she was able to connect with her father-in-law by using one of the core principles in my book. Nice Bike, Jane! M.S.

Mark,

Connecting with a parent in a nursing homeI just finished reading Nice Bike and really enjoyed it. It heightened my awareness of the importance of complimenting people and affirming them whenever you can. Your message of conversing with people at their level —engaging people in conversation in what interests them —is something I really needed to hear. That message was so timely as I visited my husband’s dad in a care center over the last two years.  At first, I brought books that interested me and games that I thought he would enjoy.  However, they were not interesting to him.

In time, I learned how to jump in his world and just sit with him and talk about what he could see in front of him at the present moment. This revelation helped our relationship! So thank you for reminding your readers to be curious about people and engage them in conversation that matter to them.

I love how the book was written: full of stories with a straightforward message.  It shows your generous, humble and wise spirit . . . plus your funny sense of humor.  Nice Book!
—Jane C.
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A Sweet Christmas Story

Finding a quiet spot at the New York LaGuardia airport before an afternoon flight home to Minneapolis on December 23rd can be a difficult task.  However, after searching for twenty minutes, our 23-year-old daughter, Kate found a quiet hallway at the far end of the concourse.

The only other person in the area was a twenty something young woman who was curled into a corner. Kate noticed that the other girl was quietly sobbing to herself, looking at her phone and generally very distraught.

Kate thought for a moment and reached into her travel bag and pulled out a dark chocolate bar that she always keeps on hand in the event of a chocolate emergency.  Kate approached the crying woman, put the chocolate bar on top of her backpack and said, “Chocolate always makes everything better.”

Through her tears the young woman said, “Thanks, that’s really sweet of you” then packed it into her bag and headed down the concourse.  Kate left the concourse minutes later and headed down to board her flight.

After Kate boarded her flight, she was amazed to see the young woman who was sobbing in the hallway was the last passenger to board the plane to Minneapolis.  Even stranger, the woman was seated in the middle seat right in front of Kate.  However, as she boarded, she didn’t notice Kate right behind her.

Just as the flight was getting ready to land, Kate over heard  the young woman telling the passenger next to her, “I was on the standby list for this flight home to Minneapolis and the airline was just jerking me around not giving me any information.  All I wanted to do was to get home for Christmas and this was the last flight out.

“I broke down in tears sitting by myself when the sweetest thing happened.  A really wonderful girl just came over to me, gave me a chocolate bar and told me that everything was going to be all right.  It was so nice.”  The young woman had no idea that Kate was right behind her.

Nice Bike is about acknowledging others, honoring them and making a meaningful connection.  Kate didn’t need to find out what was wrong or why the other girl was crying, she just wanted to connect with her during a tough time.

This Christmas, give the gift of Nice Bike.  Acknowledge, honor and connect with someone not because of what it does for you but because of what it can do for others.  That is a true gift.

Nice Bike, Kate.

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“He Cut Me Off”

After reading my book, Nice Bike: Making Meaningful Connections on the Road of Life, George Kremer sent me the following:

Last summer, driving on University Avenue in St. Paul, a guy in a shiny big car pulled up quickly behind me, passed me on the right, slowed a bit in front of me, and then pulled way over to the far left lane. I honked, didn’t have to but hell, he cut me off! As fate would have it, we’re side by side at a stoplight a couple blocks later. His windows are down and so were mine. He was a big dude. In any of the manly arts except for a spelling bee he’d have bettered me in pretty short order. He looked right at me.  I glared back at him, smiled and said: “Nice set of wheels.” Sure enough, he nodded, smiled and said “Thanks”. Pause. “Didn’t mean to cut you off back there. Sorry, man.” No way, had I not sent forth a complimentary message would that have been the same verbal exchange that he and I might have otherwise had.  Nice Bike not only creates connections but also kept me out of the hospital.

Nice Bike, book reader, George Kremer

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Jiffy Lube Guy

It’s become an ongoing pet peeve of mine.  Not a big deal, just annoying.  It happens every time I get my car’s oil changed at my local Jiffy Lube.  Since I use synthetic oil, my car can go 5,000 miles between changes instead of 3,000 miles with regular oil.

However, every time the crew at Jiffy Lube changes the oil and puts a reminder tag in my window, they list the 3,000 instead of 5,000 for the next change.  In the past, I have always made a point of asking the crew at Jiffy to make sure to indicate my next change at 5,000 miles. I always got the same response, “No problem” yet it always was a problem because they would forget.

The last time I went into Jiffy Lube, I gave the young man my same requests, noting that it gets by most of his fellow workers.  His response was different, “I am so sorry to hear about the past service sir, I will personally see to it and make sure it’s done right.”  His name was Elliott, a year out of high school but he understood customer service well beyond his years.

He took responsibility to make sure it was done right.  He honored me with a personal promise to get it right – which he did.  In fact, before I drove out, he made a point to walk over and point out the correct figure on the reminder tab.

The three action steps of Nice Bike are acknowledge, honor and connect.  This young Jiffy Lube crew member did all three, he acknowledged the problem, he honored me by making a personal promise and he connected with me as a customer.

Nice Bike, Jiffy Lube guy.

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